Return & Refund Policy
At Bcosmetics, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
- Returns are accepted only for products that are damaged, defective, incorrect, or expired at the time of delivery.
- Due to hygiene and safety reasons, opened, used, or tampered cosmetic products cannot be returned or exchanged.
- Products must be returned in their original packaging with all labels, seals, and accessories intact.
2. Return Request Timeframe
- You must notify us of any damaged, defective, or incorrect product within 7 days of receiving your order.
- Requests received after 7 days may not be eligible for replacement or refund.
3. How to Request a Return
To initiate a return:
- Email our customer support team with your order details.
- Include:
- Order Number
- Product Name
- Reason for Return
- Clear photos of the damaged, defective, or incorrect product
- Wait for our confirmation and return instructions before sending the product back.
Returns sent without prior approval may not be accepted.
4. Replacement Policy
- If the returned product is confirmed to be damaged, defective, or incorrect, we will provide a free replacement, subject to product availability.
- If the same product is unavailable, you may choose:
- A replacement with a similar product of equal value, or
- A full refund.
5. Refund Policy
The following products are not eligible for return or refund:
- Opened or used cosmetic products.
- Products damaged due to misuse, negligence, or improper storage.
- Products purchased during clearance, promotional, or final sale events (unless received damaged or incorrect).
- Gift cards and digital products, if applicable.
7. Return Shipping
- If the return is due to an error by B Cosmetics (damaged, defective, or incorrect product), we will bear the return shipping charges.
- If the return is requested for any other approved reason, the customer may be responsible for return shipping costs.
8. Inspection & Approval
- All returned products are inspected upon receipt.
- Once the inspection is complete, we will notify you of the approval or rejection of your return request.
- Approved replacements or refunds will be processed promptly.
9. Order Cancellation
- Orders can be cancelled before they are shipped.
- Once an order has been dispatched, it cannot be cancelled and must follow the return process if eligible.
